The Association of Licensed Telecommunication Operators of Nigeria has disclosed that subscribers with National Identification Numbers can now replace their lost or damaged SIM at any of the customer centres across the country.
This disclosure was made on Wednesday in a statement titled ‘ALTON’s Update on SIM Registration and NIN Integration’ signed by ALTON Chairman, Gbenga Adebayo and Publicity Secretary, Damian Udeh.
Subscribers with lost or damaged SIM cards had been making complaints of the difficulties they had been experiencing when getting to swap their SIM.
The Minister of Communications and Digital Economy, Dr Isa Pantami, had instructed the telecoms industry regulator, Nigerian Communications Commission, to stop the sale of SIM cards in Nigeria pending an audit of the SIM registration database.
ALTON stated that it had recognised the challenges experienced by customers that sought to replace or upgrade their SIM cards because of the suspension of sale and activation of SIM cards.
The statement said, “We empathise with people who have been unable to reactivate their phone lines as a result of the suspension.
“Further to engagements with government on the matter, we are pleased to report that our members have been granted permission to carry out SIM replacement upon verification of the customer’s NIN.”
ALTON assured the public that their members were working with the National Identity Management Commission to ensure seamless system connectivity for verification of NINs.
They urged subscribers to be patient as they worked with all stakeholders towards speedy resolution of issues affecting SIM registration/swap and activation, promising to restore normal services as soon as possible.
Relatively, Globacom said it has unveiled three additional update options available for its customers to link their phone numbers to their NIN.
“Firstly, they can simply text their NIN to 109. Alternatively, they may dial *109# or *109*your NIN# directly. Customers can also call 109 to update their NIN via voice call”, it said in a statement released on Wednesday.
The telco explained that the four options were meant to further simplify the NIN update process for subscribers and help the government achieve a more secure and reliable data base.
It advised customers who did not have their NINs to dial *346# to retrieve the number if they had already registered with the NIMC, and called on those without a NIN to visit any NIN enrollment centre to get one.
Tagged as: NIN, Glo, ALTON, SIM.
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